- User Interviewing (Moderated & Unmoderated)
- Usability Testing (Moderated & Unmoderated)
- Surveys
- Contextual Enquiries
- Diary Studies
- A/B Testing
- Quantitative Big Data Analysis (Descriptive and Analytical Statistics)
- Card Sorts & Tree Tests

- Setting strategy, direction and ways of working
- Prioritisation
- Empowering team members
- Relationship building
- Mentoring
- Personal development planning
- Conflict resolution
- Designing and Delivering Training
- Recruitment
- Decision-making techniques

- Setting product hierarchies
- Project management
- Democratising / empowering others to research
- Stakeholder management
- Collaborative research
- ROI of UX
- OKR / Goal Setting

- Customer journey maps
- Service blueprints
- Executive summaries
- Insights presentations
- Personas
- Behavioural Archetypes
- User catalogue

- Userzoom & User Testing
- Lysnna
- EnjoyHQ
- Guru
- Miro
- Figma
- Looker
- GSuite

- Design Sprints
- Ideation Sessions
- Stakeholder Mapping
- Retros
- Pre- and Post-Mortems
- Value stream mapping
- Conflict mediation